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This page sets out the legal framework that governs your use of 99car. Access to the platform, account activity and any transactions you carry out are subject to these terms, and availability always depends on your local law and eligible region in Bangladesh.
99car operates under terms designed to reflect the regulatory environment relevant to each region where access is available. For Bangladesh, that means your account activity — including any deposits or withdrawals processed through bKash, Nagad or Rocket — is governed by the terms you accepted at registration. We do not collect transaction data beyond what is needed to process your account movements and to meet the operational requirements of the payment rails you use. Your wallet information tied to bKash, Nagad or Rocket is handled under confidentiality obligations and is not shared with third parties outside the scope of processing those transactions. Where local law requires us to retain records, we hold them for no longer than the applicable period and then remove them from active systems. We update these terms when our operational requirements change or when regulatory guidance in supported regions is revised. When that happens, we publish the updated version on this page and your continued use of the account constitutes acceptance. If you have a question about how a specific term applies to your situation — including how your bKash or Nagad transaction records are treated — the support route at the bottom of this page is the right place to start.
Not every part of your experience with 99car falls under the same policy scope. Understanding what sits inside and outside these terms helps you know where to direct a question or concern.
The creation, verification and ongoing management of your 99car account falls squarely within this policy. Any eligibility question — including whether access is available in your part of Bangladesh — is governed by the terms accepted at sign-up and depends on your local law.
Deposits and withdrawals processed through bKash, Nagad or Rocket are covered by these terms. The payment rail itself — the wallet provider's own rules — operates independently. Our policy governs the account-side record; the wallet provider governs the transfer side.
Game content from studios available on 99car — including titles from Pragmatic Play, Microgaming and CQ9 — is subject to these terms in so far as your account interaction with that content is concerned. Intellectual property in the content itself belongs to the respective studios.
Any external service you reach through a link on 99car — including a wallet app, a device browser or a third-party verification service — operates under that provider's own terms. We do not extend our policy to those services and cannot be held responsible for their data handling.
The terms we publish are not one-sided. You hold specific rights in relation to the data and records tied to your 99car account, and we make those rights actionable through your account panel or by contacting support directly. Reviewing a transaction record — for example, a bKash deposit entry or a Nagad withdrawal log — is something you can do from within the account history section at any time. If a record looks incorrect, you can raise a correction request through the support route, and we will check it against the transaction log on our end. Closing your account is a choice you can make by submitting a written request; we process closures in line with our retention obligations, which means some records may be held for the period required by applicable rules before deletion. You also have the right to ask what data we hold against your account and to request a summary of it. Availability of all these actions depends on your region and local law.
Open the account history section to see a log of deposits and withdrawals, including those processed via bKash, Nagad or Rocket. The log shows amount, date and status as recorded on our end.
If a name, contact detail or wallet reference on your account is wrong, you can request a correction through support. We verify changes against the registration record before applying them.
For any question about how a specific term applies to your account — data handling, transaction records or access eligibility — use the support contact route. We respond to policy questions through the same channel as account queries.
Submit a closure request in writing through the support channel. We confirm receipt, process the closure and inform you of the retention period that applies to your records under current policy.
For any legal or policy question — including data records, account terms or eligibility under your local law — use the contact routes published on this site. We do not publish contact details not listed here, and we do not accept policy queries through unofficial channels.
The chat widget on the 99car site connects you to support for account and policy queries. Use it to raise a data question, flag a transaction record concern or ask how a term applies to your account.
Send policy questions, correction requests or account closure requests to the email address listed on the contact page of this site. Include your account reference so we can pull the right records.
The help section inside your signed-in account area covers common policy questions, links to the published terms and lets you initiate a data or correction request without leaving the platform.
Account security and data handling are not afterthoughts at 99car. Every part of the system that touches your account — from login to the payment record stored after a Nagad or Rocket transaction — is subject to the data practices described here and in our full published terms.
We use cookies to maintain your session, remember your account state and measure how the site performs. You can review cookie settings in your browser. Continuing to use the site after reading this notice indicates acceptance of our cookie practice as described in the published terms.
Your account is protected by the login credentials you set at registration. We do not store payment wallet credentials — your bKash or Nagad number is used to route a transaction and is not held in plain text against your profile once the transaction completes.
We keep account records for the period required by applicable rules in supported regions. Transaction logs tied to bKash, Nagad or Rocket deposits and withdrawals are part of those records. Once the retention period ends, we remove the data from active systems.
To request a change to the data we hold — whether that is a correction to your contact detail or a question about what your record contains — use the support email listed on the contact page. We confirm receipt and respond within the period set out in the published terms.
These questions reflect what account holders in Bangladesh most commonly ask about legal terms, data handling and user rights on 99car.
Yes. Access to the platform and any account activity — including deposits via bKash, Nagad or Rocket — depends on your local law and whether your region is an eligible one. Check the terms accepted at registration and review any region-specific notice shown in your account area.
Transaction data from bKash, Nagad or Rocket is used to process your account movement and to maintain the record required by applicable rules. It is not shared outside the processing scope. Once the retention period ends, it is removed from active systems as described in the published terms.
Yes. Open the account history section after signing in to see a record of your deposits and withdrawals, including the payment method used, amount, date and status. If something looks wrong, raise a correction request through the support channel.
After a closure request is processed, we retain the records required by applicable rules for the period set out in our published terms. Once that period ends, the data is removed. You can ask support to confirm the expected retention window for your specific account.
Use the email support route listed on the contact page or the live chat widget on the site. Include your account reference and the specific term you are asking about. We treat policy questions through the same support channel as account queries.
The 99car policy governs your account interaction with all game content on the site, including titles from Pragmatic Play, Microgaming and other studios we carry. The intellectual property in the game content itself belongs to the respective studio and is subject to that studio's own terms.